Paragon Technology Group

  • Computer Technician - Tier II / Jr. System Administrator

    Job Location US-VA-Norfolk
    ID
    2018-1683
  • Overview

    Paragon Technology Group, Inc. is a leading provider of strategic technology solutions to the public sector. Founded in 1997, Paragon has been recognized as one of the top 50 fastest growing companies in the Washington, D.C., Metro area. Paragon delivers an extensive suite of IT services across the public sector and is renowned for delivering technical excellence in every client engagement.

    Responsibilities

    Full range computer and systems support response to user requests for computer technical support, multi-function devices, account permissions management and troubleshooting, computer and peripheral installations. 

    Computer Technician will support on-call and after duty hours (including supporting operationally critical support through holidays and staff absences, after-hours, on-call, and incident response support services).

    Under general supervision, formulates and defines General System maintenance scope and objectives. Provides the following services:  maintaining, administrating, backup, restore, reporting, and general maintenance of specific Hardware Operating System (primarily oriented on Windows OS) or a range of Software Applications generally resident in DoD environments.

    Responsible for managing all access accounts and role level privileges associated.  Supports a range of end user hardware, software, and application requirements via remote and desk-side engagement.

    Provide inventory management and control officer support to include managing new and ongoing inventory, documenting inventory changes, implementing unit hand receipting processes, support deployment kit management, and executing related documentation. 

    Must possess strong interpersonal, oral, and written skills and must be able to communicate effectively with military, civilian, and contractor personnel at all levels. A strong work ethic and team-oriented approach to the work environment is essential. Must be operationally resilient and capable of successfully performing in a fast-paced, rapidly evolving environment.

    OCONUS and CONUS travel (duration: 3-10 days) occurs roughly once or twice yearly.

    Qualifications

    Required:

    • Bachelor’s Degree in related area which may be offset by additional experience.
    • Help Desk: At least three (3) years’ experience providing Help Desk support. Experience in a wide range of support actions including remote and desk-side support in Microsoft Windows 10-based environment.
    • Current Security + Certification.
    • Current Operating System MSCA Certification (Windows 7 or 10); or Windows Server Certification (WinServer 8 or 12).
    • Security Clearance: Current Secret Required. Must be a US Citizen.

    Desired/Preferred:

    • Military Staff Experience:  At least two (2) years’ experience as a member of a senior military staff; joint experience.
    • Military Credentialing Experience: At least two (2) years’ experience supporting NIPR and SIPR personnel account credentialing.
    • Certifications: Current Window 10 Certification strongly desired.
    • Security Clearance: TS/SCI eligible candidates preferred.  
    • Certifications: Experience with VMware, VSphere, Virtual Desktop Infrastructure

     

    Paragon is an Equal Opportunity Employer and does not discriminate in employment opportunities or practices on the basis of: race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability, veteran status, or any other characteristic protected by country, regional, or local law.

     

     

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